Delete your account

1. How to Delete Your Account

Deleting your account is permanent and cannot be undone. You can delete it in any of the following ways:

1. From this page: sign in, then enter your password in the form below.
2. From your account settings on the website: the My Account page, then the Security tab, then "Delete account".
3. From the app once available: from the account settings inside the app.
4. By email: if you cannot sign in to your account, write to us at [email protected] from the email address registered on the account, and we will delete it within 30 days.

Sign in to delete your account here

2. What Is Deleted Immediately

• The account: email address, display name, password hash, preferences, two-step verification key, and last sign-in time and address.
• Favourites, in-site notifications, and competition requests.
• App sign-in tokens and password reset links.
• The devices linked to your account and their notification subscriptions, so push notifications to them stop.

3. What Is Kept Temporarily

• Backups: up to 7 days, then replaced.
• Log of sent emails: with a masked address (first letter and domain) for up to 90 days.
• Administration action log: an entry with your account number, without your email, if an administrator took action on your account, for up to one year.
• Request limit counters: up to one hour.
• Aggregate counts: such as the number of requests for each competition, with no link to you.

Details are in the Privacy Policy.

4. Device Notifications Without an Account

If you enabled push notifications in a browser without signing in, they are not linked to an account. To delete their data, open the notification settings page in that browser and choose to turn off all notifications; the device and its subscriptions are deleted immediately.